FAQ
Have a question? Well, not to worry. We get quite a few. So much so, we went ahead and provided answers to some of our most popular questions. If you have any questions that aren’t answered below, don’t be afraid to reach out and ask.
How Do I Order?
Because each folding, collapsible and gurney style cart we sell is unique and has been field tested in various circumstances and industries, we find it best for you to let our staff help you choose the right cart to fit your needs.
Just give us a call for a quote and our experienced staff will help guide you from there.
What Payment Methods Do You Accept?
We accept MasterCard, Visa, American Express, and Discover. We also offer corporate account discounts. Some products can ship C.O.D.; or call ahead for shipping charges and then prepay your order.
Where Are The Prices?
No two orders are ever alike. Just give us a call and we’ll have your personalized quote within 24 hours.
How is Shipping Handled?
All products ship from Louisville, Kentucky. Our shipping methods are UPS or Federal Express. Certain products will need to ship by common carrier and we will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control.
What About Cancellations?
All orders are considered a firm order and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees. Materials being returned must be in salable condition and should be insured. Customer is responsible for all materials invoiced. If you need to cancel an order please call customer service. If product has shipped, or a custom order is in process we may not be able to fulfill your request.
What if it's Damaged?
Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer.
Please follow these steps when receiving products:
1. Check your counts. If you are short a package, please note it on the carrier’s delivery receipt.
2. Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call customer service immediately. PLEASE NOTE DAMAGE ON DELIVERY RECEIPT BUT DON’T REFUSE THE SHIPMENT!
How Do I Return My Product?
Return & Refund policy: No returns are accepted without a Return Authorization Number and must be in original packaging and new condition. Any return must be arranged within 30 days of receiving your order. Return of goods is at the customers expense. Goods are subject to our right to levy a 20% restocking charge. Customer is responsible for any necessary replacement costs to damaged components. Discounted and Bulk orders are non-refundable.
What's the Warranty?
This equipment has been carefully inspected and tested and is covered by limited warranty. All carts are covered by Manufacturer's Warranty equipment to be free of defects in materials and workmanship.
All SalesMaker brand carts are manufactured by Ferno Washington, in Wilmington, Ohio. Other carts in our line are manufactured by various manufacturers. All of our carts carry no less than a one year limited warranty.
Any Product claimed to be defective due to faulty materials or workmanship within one year after the date of purchase, will receive our prompt investigation and a fair adjustment. Obligation is limited to replacement or repair of defective components.
We cannot assume responsibility for repairs made by anyone other than an authorized Manufacturer repair center.
Is There a Repair Service?
Replacement parts are available from our Louisville, KY and Poway, CA facilities. Ferno SalesMaker products are serviced from 34 nationwide service branches.
Can I Get Part Replacements?
Should your cart be in need of service, you may be able to repair it yourself if the damaged part is field replaceable (check parts list in the instruction manual). If so, give us a call. We will be happy to assist you.